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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations for the counselling relationship, and how these are applied in individual practice:codes of conduct/practicediscriminationduty of care human rights mandatory reporting practitioner/client boundaries privacy, confidentiality and disclosurerecords management rights and responsibilities of workers, employers and clientswork role boundaries – responsibilities and limitationswork health and safetydifferent agency and organisation models of counselling and interventionthe counselling process, including:what clients have a right to expectprinciples of person-centred practicepurpose of counsellinghow counselling has evolved as a helping relationshipplace of counselling within the helping servicesscope and nature of the counselling relationship, including professional limitationsimpact of own values on the counselling relationshipobstacles to the counselling process, including:psychologicalphysicaleconomicindicators of needs requiring referral, and referral optionsstructure of key stages of a counselling session, and techniques for managing each stage, including:introduction and establishment of relationshipbody (getting the client’s story)issues identification and explorationoptions and plan for changesession closureself-awareness including:role within the organisationlimits of competence and responsibilitypersonal strengths and limitationsindividual needs for support and supervisionimpact of own values and beliefs on capacity to be non-judgemental.